This policy sets out the standards of behaviour expected from all customers, visitors and audience members attending MMC Venue.

It's aim is to ensure a safe, welcoming and enjoyable environment for everyone, including staff, volunteers, performers and fellow patrons.

 

• To keep MMC Venue safe and enjoyable for everyone, we ask all visitors to follow these standards:

• Treat staff, volunteers, performers and other customers with respect whether this be in person, in writing or over the phone.

• Abusive, aggressive or discriminatory behaviour will not be tolerated.

• Follow all instructions from venue staff, including safety and emergency guidance.

• Anyone who appears intoxicated or behaves in a way that risks safety may be refused entry or asked to leave.

• Do not interfere with venue equipment, fixtures and fittings.

• Customers must not enter staff only, backstage or restricted areas at any time.

• Keep noise to a reasonable level in café and daytime spaces.

• Keep noise to a minimum during performances; mobile phones should be silenced.

• Photography or recording may be restricted depending on the event.

• Under 16s must be supervised by a responsible adult.

Performers, contractors and participants must be in a fit, safe and appropriate condition to appear onstage. The venue may delay, halt or cancel a performance if an individual’s behaviour or emotional state presents a risk to themselves, other performers, staff or the audience.

The venue may issue warnings, refuse service, or remove individuals who breach this policy.